Reffirming its commitment to being at the forefront of technological advancement and customer satisfaction

Kuwait, 18 August 2024

Burgan Bank announced the launch of its innovation and digital transformation central hub, “Burgan Lab”; in its latest effort to foster a culture of collaboration, creativity, and excellence. Stemming from the Bank’s vision to be the most modern and progressive bank in Kuwait, “Burgan Lab” is designed as a catalyst of customer-centric solutions that optimize every step of the Burgan banking journey using advanced tools and cutting-edge technologies. This falls under the umbrella of Burgan Bank’s committed digital transformation and human capital development strategies.

“In a fast-paced industry where every day presents new challenges and opportunities for growth, maintaining our success as a leading banking institution in Kuwait and a preferred financial partner of choice requires anticipating needs before they transpire and innovating state-of-the-art solutions that are in tune with the latest technologies and market aspirations,” said Mr. Omar Khalifouh, Acting Deputy General Manager – Digital Transformation at Burgan Bank. “To keep up with the ever-evolving market, we are very excited to launch ‘Burgan Lab’, a hub where the brightest, most aspiring talents can brainstorm, experiment, and develop advanced banking and financial solutions that enable customers to lead a life of comfort, convenience, and fulfillment through agility and innovative digitization efforts.”

Building on Burgan’s culture of creativity, adaptability to change, and strategic foresightedness, “Burgan Lab” is set to offer a year-long series of workshops, training sessions, and focus groups that aim to push the boundaries of customer satisfaction and banking excellence, leading with its first “Burgan Lab Academy”. In addition to its concrete impact on fast-tracking banking and financial innovation at Burgan Bank, the Lab will also play a significant role in upskilling the Bank’s top talents and harnessing the creativity of Kuwait’s young and fresh minds, ultimately contributing to the advancement of the domestic talent pool and national calibers in preparing tomorrow’s digital transformation leaders.

As a certified Great Place to Work^®, Burgan Bank strives to remain an employer of choice by developing new programs and spaces that guarantee continued growth and development for its employees across all departments and employment grades. Previous efforts that combined Burgan’s commitment to digital transformation, learning, and development include its deployment of the personalized digital learning and development program, CK Connect, which enables staff to acquire new knowledge and skills at their own pace and in line with their interests and needs