In line with its steadfast support of the “Let’s Be Aware” (Diraya) campaign for the fourth consecutive year

Kuwait, 20 August 2024

For the fourth consecutive year, Burgan Bank upholds its committed support for the “Let’s Be Aware” (Diraya) financial literacy and banking awareness campaign, launched by the Central Bank of Kuwait (CBK) and the Kuwait Banking Association (KBA) with the support of Kuwaiti banks. As part of its active contribution to the campaign during the summer vacation and travel season, the Bank published a series of awareness tips across its social channels and website, which included short videos filmed as part of Burgan representatives’ presence at the Paris 2024 Olympics with Team Kuwait.

The Bank’s latest awareness campaign covered a wide range of tips for travelers on how to use their bank cards securely while enjoying the exclusive benefits that Burgan offers its various customer segments. The campaign also included vital warnings about the risks of falling victim to scamming attempts as a result of not following the safety precautions.

On this note, Mrs. Kholoud AlFeeli, Deputy General Manager – Marketing and Communication at Burgan Bank, said: “The travel season is always met with great enthusiasm for all the fun and memorable experiences it promises. Just as many travelers go to extra lengths to plan the details of their trips with delicate care, it is equally important to take all safety measures that guarantee secure overseas transactions. Our latest Diraya campaign was designed to ensure that our customers and community members are updated with all the precautionary measures they need during their travels abroad.”

Among the first tips the campaign underscored was the importance of downloading the Burgan Mobile application and activating the SMS notifications service, which instantly updates the customers on their card transactions. In addition, customers were advised to memorize or save their passwords and PINs separately from bank cards or mobile phones and not to share them with anyone.

The campaign also highlighted the danger of sharing the one-time password (OTP), confirming that the Bank representatives would never ask customers to reveal any bank-related information or personal data, such as the username, password, or bank card information via email, SMS, WhatsApp, or phone.

As for securing bank accounts from the danger of being hacked, Burgan strongly advised customers to refrain from connecting to public Wi-Fi networks or signing in to their bank accounts from public devices, which can pose a great security risk. The Bank also advised customers to check their bank cards’ expiry date and credit limit before traveling and notify the bank of the trip’s destination and duration beforehand. Furthermore, customers were recommended to pay in the travel destination’s local currency during their trips abroad.

Other fraud risks that customers were cautioned about included checking for any foreign devices attached to ATMs and covering the keypad while inserting their PIN. In case of facing any trouble, the Bank advised customers to contact the Burgan customer service call center immediately.

Upon returning from their travels, Burgan Bank advised customers to change their bank card PIN and thoroughly check that their card spending activity matches their receipts, urging them to report any discrepancies or unfamiliar transactions found.

It serves to note that Burgan Bank’s efforts to spread vital financial literacy awareness tips on its social media accounts align with its comprehensive social responsibility program. In addition to its year-long awareness campaign, the Bank continues to fortify its data protection and cybersecurity systems, guaranteeing top protection for the customers’ assets against breach or theft.