Kuwait – 3 February 2020: Burgan Bank recently held its annual ceremony to reward the best branches and employees of Branches, Contact Center, Direct Sales and Merchant Sales for their outstanding work in the fourth quarter of 2019 and the Year 2019 overall. Divided into separate categories, the top achievers were presented with the titles of 'Best Branches,” 'Best Customer Service Representative' and “Best Merchant Sales officer“ at Al Hamra Luxury Center. The ceremony is held periodically in recognition of Burgan Bank employee’s hard work, optimal performance, and commitment to quality assurance and premium customer service.
The event, that was held at the Grand Cinemas in Al Hamra Luxury Center, witnessed the attendance of senior management from the bank and branches alongside top-performing employees. Mr. Nasser Al Qaisi - Chief Retail Banking officer at Burgan Bank applauded their efforts and efficiency as they each received a certificate of appreciation. He further explained that their performance was a demonstration of the bank’s increased investment in advanced training and development to sustain successful banking operations.
The employees were additionally treated to a blockbuster movie soon after the rewarding ceremony.
The Customer Experience Management (CEM) in Burgan Bank has adopted objectives to continue to upgrade its banking operations and maintain high quality services in line with the Bank's customer satisfaction strategy. The Customer Experience Management (CEM) also continue to create incentive based initiatives to further inspire employees, develop their skills, and enhance commitment to the Bank's practices and processes to improve customer experiences.