Kuwait - September 16, 2021: Burgan Bank has celebrated the graduation of 26 young bankers, who have successfully completed a one-month induction training program. Organized by the Learning and Talent Development Department, the program provided deep-dive knowledge into the bank’s culture and operations, along with the specialized tools and skill sets necessary for the new employees’ roles in the bank.
The training program, delivered in a mix of live and virtual sessions through the eLearning platform, was designed to prepare the new employees to fill the position of bank tellers across Burgan’s branches. The program’s series of courses aim at helping the new employees start their career journey in the bank with sufficient and practical knowledge to offer customers high-quality professional services as well as to engage and evolve in the banking industry.
The program included many specialized workshops and trainings focused on selling skills and the key pillars to customer service excellence. The training also covered the practical aspects of the job and introduced the participants to the wide array of the Bank’s products and services. A one-week field training in the Bank’s branches was included to provide the new staff with the opportunity to build on the acquired theoretical knowledge to get a hands-on experience of everyday banking operations.
Commenting on the program, Mrs. Ghada El-Kadi, Unit Head of the Learning and Talent Development, said “The Learning and Talent Development Department works on providing the trainees with the necessary skills and competencies to facilitate their integration in our unique institutional culture prior to taking on their career journeys. Burgan’s culture is characterized by a spirit of positivity, hard work, perseverance and cooperation within the teams. Our goal is to provide the best service to our customers and our community and to activate a supportive environment for our employees, the Bank’s most important asset.”
Mrs. El-Kadi added “At Burgan Bank, we always select employees who share the core values of our corporate culture to ensure harmony among the team and contribute to the bank’s overall success. We take pride in our culture and expect our employees to preserve and promote it. Through our training programs, we seek to provide new joiners with the required practical skills, while instilling the ethics and values we embrace to align our employees with the goals and principles that lead to maintaining the Bank’s success through productive cooperation. We congratulate the program’s graduates for their success, and we are excited to see them take part in Burgan’s growth journey and deliver great results.”
Burgan Bank keeps reaffirming its commitment to put the development of its employees and their career progression at the top of its priorities through customized learning and development opportunities. Burgan will continue to deliver employee-centric trainings and programs to build the most qualified teams and maintain its reputation as a leading financial institution locally and regionally in line with its strategic objective of developing the national competencies and preparing talented individuals to become the future leaders of the banking industry in Kuwait.